Shipping & Delivery Policy

DailyCart Foods — Shipping & Delivery Policy

DailyCart Foods delivers groceries, fresh fruit and vegetables, and everyday essentials to customers in Almere and Lelystad.

1. Delivery Areas

We currently deliver only within Almere and Lelystad, Netherlands, to addresses accepted at checkout.

We do not currently offer nationwide or international shipping.

2. Delivery Fees and Minimum Order

Delivery Fee: €3.50
Minimum Order Value: €11.00
Free Delivery: On orders over €50.00

Any applicable delivery charge is displayed before you complete your purchase.

3. Delivery Days and Times

Delivery Days: Monday to Saturday
Delivery Hours: 16:00–22:00
Order Cut-off Time: Please place your order before 12:00 noon.

We will confirm your delivery date and arrangements using the contact details supplied with your order. A requested delivery slot is confirmed only once we have accepted it.

4. Order Confirmation and Availability

After placing an order, you will receive an order confirmation by email. Please check that your delivery address, telephone number and email address are correct.

If a product is unavailable, we will contact you to discuss an alternative or a refund for that item. We will not substitute a different product without your agreement.

5. Receiving Your Order

Please ensure someone is available to receive your order during the confirmed delivery period.

Fresh, chilled and frozen products should be put into suitable storage promptly after delivery, following the instructions on their packaging.

We will not leave temperature-sensitive groceries unattended without an agreed delivery arrangement.

6. Incorrect Addresses and Missed Deliveries

If you notice an error in your delivery details, contact us as soon as possible.

If we cannot complete delivery because the address is incorrect, access is unavailable or nobody is present, we will try to contact you to arrange the next step.

Any additional delivery charge will be explained and agreed with you before another delivery is arranged.

7. Delivery Delays

Traffic, severe weather or other unexpected circumstances may occasionally cause delays. If your delivery is affected, we will notify you as soon as reasonably possible and discuss a revised delivery arrangement.

This does not affect your statutory rights if an order is late or cannot be delivered.

8. Damaged, Missing or Incorrect Items

Please check your groceries when they arrive. If anything is missing, damaged, spoiled or incorrect, contact us promptly with your order number and, where possible, photographs.

For fresh or chilled products, please report concerns preferably within 24 hours so we can investigate quickly. This requested reporting period does not limit your statutory rights.

Please see our Refund & Returns Policy for further details.

9. Restaurant and Wholesale Deliveries

Delivery arrangements for restaurants and wholesale customers, including minimum quantities, delivery charges and schedules, will be agreed separately when ordering.