Refund Policy

DailyCart Foods — Refund & Returns Policy

At DailyCart Foods, we want your groceries to arrive fresh and in good condition. If something is wrong with your order, please contact us so we can help.

1. Damaged, Incorrect or Missing Items

Please check your order when it arrives. If an item is damaged, spoiled, missing or incorrect, contact us as soon as possible, preferably within 24 hours for fresh or chilled products.

Include your order number, a description of the problem and, where possible, photographs of the product and packaging. The 24-hour period helps us investigate freshness issues; it does not limit your statutory rights.

We will arrange an appropriate solution, such as a replacement, delivery of a missing item or a refund. Any necessary return or collection costs for faulty or incorrect products will be covered by us. Do not consume food that appears unsafe.

2. Change-of-Mind Returns

For eligible products purchased online, you may withdraw from your purchase without giving a reason within 14 days, starting the day after you or your nominated recipient receives the goods.

Notify us by email or another clear statement before this period ends. You then have a further 14 days to return the goods.

Non-perishable groceries, such as rice, flour, spices and canned goods, are not automatically excluded from this right.

3. Exceptions

The change-of-mind return right does not apply to:

Products that deteriorate or expire rapidly, such as fresh fruit, vegetables and other short-life foods.
Sealed products unsuitable for return for health protection or hygiene reasons, where the seal has been broken after delivery.

These exceptions do not affect your rights if goods are faulty, unsafe, incorrect or otherwise not as agreed.

4. Returning Eligible Products

Return Address: D.hudigstaat 43

Please handle products carefully and use their original packaging where reasonably possible. You may inspect eligible goods as you would in a shop. We may deduct any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

You pay the direct cost of returning goods when you simply change your mind. Keep proof of postage.

5. Refunds

For a valid withdrawal, we will refund you within 14 days after receiving your cancellation notice. We may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever occurs first.

If you withdraw from the entire order, we will also refund the standard delivery charge. Extra charges for a premium delivery option are not refundable. Original delivery charges are generally not refunded when only part of an order is returned.

Refunds are made using the original payment method unless you expressly agree otherwise, without a refund fee.

6. Restaurant and Wholesale Orders

The statutory consumer cooling-off period does not apply to purchases made for business purposes. Returns and cancellations for restaurant or wholesale orders follow the terms agreed when ordering. Please contact us promptly about any delivery or product problems.